Last updated: 07 Sep 2025
At Yelo Realty Pty Ltd ("Yelo", "we", "us"), we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices. It applies to our website, chat assistant, and enquiry forms.
Information we collect
- Chat content: Messages you send to our assistant so we can respond and improve our services.
- Enquiry details: Name, email, phone, subject and message when you submit an enquiry.
- Technical data: Device/browser type, approximate location (derived from IP), timestamps, and interaction events for security and reliability.
- Account/portal data: If you register or log in, we process your credentials and related usage as needed to provide the service.
How we use information
- Provide and improve our assistant and services.
- Respond to your enquiries and requests.
- Maintain security, prevent abuse, and comply with legal obligations.
- Analyse usage trends to enhance user experience.
Sharing
- With trusted service providers (e.g., hosting, email delivery, security/anti‑abuse) under contractual safeguards.
- With our staff and agents when necessary to respond to your enquiry or provide services.
- If required by law or to protect rights, property, or safety.
Retention & security
- We retain data only as long as needed for the purposes above or as required by law.
- We apply reasonable technical and organisational measures to protect information.
Your choices
- You may request access, correction, or deletion of your personal information (subject to applicable law).
- You can opt not to provide certain data, though this may affect service functionality.
International transfers
Our service providers may process data in regions outside your state or country. We use appropriate safeguards where required.
Cookies and similar technologies
We use essential cookies for authentication and operation. Analytics or debugging tools may collect aggregated usage data.
Children
Our services are not directed to children. If you believe a child has provided personal information, please contact us.
Contact us
Yelo Realty Pty Ltd
Level 12, 123 Queen St, Brisbane QLD 4000
Email: privacy@yelorealty.au
Updates to this policy
We may update this policy from time to time. Material changes will be posted here with a revised date.